Our Services
At Gilly’s Service & Repair, we offer high-quality repair, deep cleaning, and preventative maintenance for commercial kitchens across Western Washington. Whether you’re dealing with a breakdown or just staying ahead of the game, we’re here to help — fast, clean, and done right.
🔧 Commercial Kitchen Equipment Repair & Maintenance
Commercial equipment downtime costs you time and money. Gilly’s Service & Repair provides professional diagnostics, repair, maintenance, and cleaning services for commercial kitchens throughout Western Washington.
Commercial Equipment Repair
We diagnose and repair a wide range of commercial kitchen and bakery equipment, including:
Commercial ovens & conveyor ovens
Fryers
Proofers & retarders
Commercial mixers
Donut & bakery equipment
Coffee & espresso equipment
Warmers, hot wells & holding equipment
Steamers
Slicers & food-prep equipment
Ice machines*
Electrical and mechanical equipment controls
From intermittent problems to complete equipment failure, our goal is to accurately diagnose the problem, explain your options, and get your equipment back into service.
*Refrigeration-system repairs requiring refrigerant recovery or charging may be referred to a qualified refrigeration contractor.
🚙 Service Rates
Standard Service
$200/hour
Monday–Friday during normal business hours.
$200 minimum service charge includes the first hour of on-site labor.
Travel & Dispatch
Starting at $125
Travel & Dispatch Fees are based on distance from our Lacey, WA service area and cover technician travel time, fuel, vehicle operating expenses, and mobilization of a fully equipped service vehicle.
Extended-distance calls may require additional travel charges, lodging, ferry/toll expenses, or a custom travel quote.
Shop Supplies & Tool Fee
3% of labor
Helps cover commonly used service supplies, consumable materials, and normal wear on specialized tools and equipment.
Parts and materials purchased specifically for a repair are billed separately.
🚨 Emergency, After-Hours & Weekend Service
Equipment doesn’t always break during business hours. Priority service is available for urgent equipment failures affecting production, food safety, or business operations.
After-Hours & Weekend
$300/hour
$300 minimum includes the first hour of on-site labor.
Holiday Service
$400/hour
$400 minimum includes the first hour of on-site labor.
Holiday After-Hours Emergency Service
Starting at $450/hour
Travel & Dispatch, parts, materials, and applicable fees are additional.
Emergency and after-hours service is subject to technician availability, with priority given to critical equipment failures.
Emergency Service Hours
4:00 PM – 7:00 AM
Need Service?
Whether your equipment has stopped working completely or just isn’t operating the way it should, we’re here to help.
Request a Service Call
When scheduling, please have the equipment manufacturer, model number, and a brief description of the problem available whenever possible.
❄️ Ice Machine Cleaning
Ice machines require routine cleaning and sanitation to control mineral scale, mold, slime, and other buildup that can affect ice quality and equipment performance.
Our professional ice machine cleaning service goes beyond a basic rinse. We disassemble accessible components as needed, descale, clean, and sanitize critical areas of the machine to help keep your equipment clean, reliable, and producing quality ice.
Why Regular Cleaning Matters
✔ Supports food-safety and sanitation standards
✔ Improves ice taste, clarity, and quality
✔ Helps extend equipment life
✔ Reduces buildup and mineral scale
✔ Helps reduce the risk of unexpected breakdowns
Recommended every 3–6 months, depending on machine usage, water quality, and operating conditions.
Preferred Customer Pricing
Customers who schedule routine ice machine cleanings or already use Gilly’s Service & Repair for equipment service may qualify for preferred pricing on repeat cleanings.
Regular customers may also receive priority scheduling and the added benefit of having a technician already familiar with their equipment and location.
Contact us for an ice machine cleaning quote or recurring cleaning schedule.
🧼 Preventative Maintenance + Deep Cleaning
Unexpected equipment failures can be expensive, and routine cleaning doesn’t always reach the areas where grease, carbon, flour, dust, and other buildup accumulate.
Our Preventative Maintenance & Deep Cleaning services help keep commercial equipment clean, reliable, and operating properly while identifying developing problems before they become costly emergency repairs.
Depending on your equipment and service needs, maintenance and deep cleaning may include:
Equipment inspection and operational testing
Electrical and mechanical checks
Checking for loose, worn, or damaged components
Lubrication where applicable
Heavy grease and carbon removal
Interior and accessible component cleaning
Accessible electrical and control-area cleaning
Scale and mineral buildup removal
Identification of recommended repairs
Service documentation
When appropriate, accessible panels and components may be removed to reach areas that are typically overlooked during routine cleaning.
Monthly and quarterly maintenance options are available, or deep-cleaning services can be scheduled individually. Services are customized based on your equipment, its condition, and the needs of your operation.
Contact us for a customized Preventative Maintenance & Deep Cleaning plan.
Service Policies
Parts: Parts and special-order materials must be paid for before ordering unless other arrangements have been approved.
Travel: Travel & Dispatch Fees are separate from labor and start at $125.
Additional Labor: Labor beyond the included first hour is billed at the applicable hourly service rate.
After-Hours Service: Weekend, holiday, and emergency service is subject to technician availability.
Payment: Payment is due according to the terms shown on your invoice.
Scheduling: Service appointments and arrival times may be affected by traffic, travel distance, parts availability, and emergency priority calls.
Contact us
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